Terms & Conditions

Safety Precautions:

• Please consider that some people are allergic to Latex. Consider this fact for the person receiving the balloon bouquets or household. 

• When the balloons split, deflate or explode they must be discarded. Keep waste away from children and pets as they present a choke hazard for them. 

• WARNING: Microfoil balloons can be transmit of electricity. NEVER release microfoil balloons in the open or get close to power lines with microfoil balooons. 

• WARNING: Aspirating Helium can result in asphyxia displacing the Oxygen from your lungs. Please do not inhale Helium. 

• Art Balloon Au is supportive of eco-friendly practices. To protect our local fauna, please do not release Latex Helium balloons in the open. 

Shipping Policy: 

• We have a delivery service to Adelaide Metro area within 15 Km radius from the CDB. If you would like to inquire about our delivery service in your suburb, please contact us

• There is one delivery time option: From 9:00 am to 2:00 pm. If you have a special requirement to deliver a product outside these options, please contact us.

• For deliveries please indicate the exact address with zip code, house, unit, office, store or apartment number, name of the development. Ensure any special instructions are included in the order. Incorrect address or delivery details could result in an additional delivery fee of $10. 

• If it is your choice to collect the balloon bouquet or balloon decoration from our premises, please take into consideration that our products are large, bulky and delicate. The product must have a suitable and unoccupied vehicle to transport it without damage. Art Balloon Au is not responsible for product damage during transport when the pick-up option is selected. 

Product Quality and Returns Policy: 

• All our balloon products are made within the 24 hours prior to the delivery day to improve assure maximum durability of the balloon bouquets. 

• Latex balloons filled with Helium have a duration of approximately 8 hours (floating time). We guarantee its durability of 48hrs or more. Depending on weather conditions and treatment. 

• Microfoil or metalized balloons are guaranteed for 5 days, depending on weather conditions and treatment. 

• Balloons are sensitive to changes in atmospheric pressures (significant changes in altitudes), ambient temperatures and exposition to direct sunlight. Any changes in these conditions could degrade or damage the product reducing its lifespan. 

• Helium gas is not flammable; it must be taken into consideration that when the Helium balloons are placed front of the air conditioning the gas particles are compressed and the balloons delate automatically. This is a natural process. Avoid placing in front or under the air conditioner. 

• It is not recommended to place balloons directly over grass. Grass leaves are likely to puncture the latex balloon damaging the bouquets or arrangements. 

• Do not leave the bouquet or decoration in the car because the heat or changes in temperature will cause them to deflate or explode. 

• Art Balloon guarantees its products when placed in indoor and well-ventilated settings, and the recommendations in this policy are followed. We are not responsible for damage to the products if the recommendations are not followed. 

Purchase Conditions: 

• Given the perishable condition of the balloons, no returns or cancellation are possible within 48 hours prior to delivery date. 

• Cancellations made with 48 hours or more prior to the delivery date will receive a 75% refund. 

• Our Bouquets must be ordered at least 3 days in advance. Next-day delivery is available with an additional rush-order fee. If you wish to order a rush order, please contact us

• The customer must provide all relevant information for the development of your decoration or Bouquet colors, design, personalized balloons, age, name and motive (birthday, love, baptism, communion, happy day). 

• Art Balloon reserves the right to upload to our social networks or webpage photos of the client and their decoration or Bouquet. If they do not agree with the publication of these images, please notify us in advance.
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